Accessibility Statement

We have designed this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines and have ensured accessibility to the level of [A / AA / AAA - select relevant option]. Our site's content is compatible with assistive technologies such as screen readers and keyboard navigation. To achieve this, we have implemented the following:

• The Woodcraft Gallery – Privacy Policy

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• Effective Date: 04-04-2026

• Last Updated: 04-04-2026

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• At The Woodcraft Gallery, we respect your privacy and are committed to protecting your personal information.

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• This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, place an order, subscribe to updates, or otherwise interact with us.

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• 1. Who We Are

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• The Woodcraft Gallery

• / ABN if desired]

• 1 Doepel St Bellingen 

• Email: woodcraftgallery85@gmail.com

• Phone: 02 66551634

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• 2. What Personal Information We Collect

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• We may collect personal information such as:

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• your name

• email address

• phone number

• postal or delivery address

• billing details

• order and purchase information

• enquiry details

• marketing preferences

• any other information you provide to us directly

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• We may also collect certain non-identifying website usage information, including:

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• IP address

• browser type

• device information

• pages visited

• time spent on the website

• referring website

• cookies and analytics information

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• 3. How We Collect Personal Information

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• We may collect personal information when you:

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• fill out a contact or enquiry form

• place an order through our website

• subscribe to our mailing list

• contact us by email, phone, or social media

• browse our website

• interact with our advertisements or marketing communications

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• 4. Why We Collect Personal Information

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• We collect personal information to:

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• respond to your inquiries

• process and fulfill orders

• provide customer service

• arrange delivery and shipping

• send order confirmations and updates

• improve our products, website, and customer experience

• send marketing communications where permitted by law

• comply with legal and regulatory obligations

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• 5. Cookies and Website Analytics

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• Our website may use cookies and similar tracking technologies to improve user experience, understand website traffic, and support website performance.

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• Cookies may help us:

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• remember your preferences

• understand how visitors use our website

• improve website functionality

• measure advertising and marketing performance

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• You can usually disable cookies through your browser settings, although doing so may affect website functionality.

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• 6. Direct Marketing

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• If you subscribe to our updates or otherwise consent, we may send you emails or other communications about products, promotions, events, or news.

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• You can opt out of marketing communications at any time by:

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• clicking the unsubscribe link in our emails, or

• contacting us directly using the details above

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• Commercial electronic messages in Australia generally need consent, sender identification, and a functional unsubscribe facility. 

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• 7. Payment Information

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• Payments made through our website may be processed by third-party payment providers. We do not store full debit or credit card details on our own systems unless expressly stated.

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• Please refer to the relevant payment provider’s privacy policy for information about how they handle your payment details.

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• 8. Disclosure of Personal Information

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• We may disclose your personal information where reasonably necessary to run our business, including to:

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• website hosting providers

• e-commerce platform providers

• payment processors

• delivery and courier companies

• IT support providers

• email marketing providers

• professional advisers

• government, regulatory, or law enforcement bodies where required by law

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• We do not sell your personal information to third parties.

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• 9. Overseas Disclosure

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• Some third-party service providers we use may store or process information overseas. Where this occurs, we take reasonable steps to work with reputable service providers and protect your information appropriately.

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• 10. Storage and Security

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• We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

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• However, no online system or data transmission can be guaranteed to be completely secure. While we take care, we cannot guarantee the absolute security of information submitted through our website.

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• 11. Access and Correction

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• You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.

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• To request access or correction, please contact us using the details listed above.

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• 12. Complaints

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• If you have a complaint about how we handle your personal information, please contact us in writing using the contact details above.

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• Please provide enough detail for us to investigate your complaint properly. We will respond within a reasonable time.

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• If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. OAIC guidance says an APP privacy policy should be clearly expressed and up to date, and should explain how personal information is managed. 

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• 13. Changes to This Policy

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• We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations. The current version will always be published on this website.

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