Privacy Policy
A legal disclaimer
The Woodcraft Gallery – Legal Disclaimer
Effective Date: 10-06-2020
Last Updated: 6-04-2026
Welcome to The Woodcraft Gallery website. By using this website, you agree to the following disclaimer and terms of use.
1. General Information Only
The content on this website is provided for general information purposes only. While we make reasonable efforts to ensure the information on this website is accurate and current, The Woodcraft Gallery does not guarantee that all information is complete, accurate, reliable, or error-free.
Nothing on this website constitutes legal, financial, professional, or other advice. You should make your own enquiries and obtain independent advice where appropriate.
2. Product Information and Natural Variations
Our products are handcrafted and many are made from natural Australian timber. Because timber is a natural material, each piece may vary in:
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colour
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grain
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tone
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texture
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shape
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finish
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natural markings
These variations are part of the unique character and beauty of handcrafted timber products and are not considered faults.
Product images on this website are intended as a guide only. Colours and finishes may appear differently depending on your screen, monitor, or device settings.
3. Availability and Pricing
All products displayed on this website are subject to availability. We reserve the right to change pricing, product descriptions, specifications, and availability at any time without notice.
We make every effort to ensure pricing is correct, but errors may occasionally occur. If a pricing error is identified, we reserve the right to correct it and, where necessary, contact you before processing your order.
4. Use of Website
You use this website at your own risk. To the maximum extent permitted by law, The Woodcraft Gallery is not liable for any loss, damage, cost, or expense arising from your use of, or reliance on, this website or its content.
We do not guarantee that this website will always be available, uninterrupted, secure, or free from viruses or other harmful components.
5. Third-Party Links
This website may contain links to third-party websites for your convenience. These links do not imply endorsement or approval by The Woodcraft Gallery. We are not responsible for the content, security, privacy practices, or operation of third-party websites.
6. Intellectual Property
Unless otherwise stated, all content on this website — including text, images, graphics, branding, logos, design elements, and product descriptions — is owned by or licensed to The Woodcraft Gallery and must not be copied, reproduced, modified, distributed, or used without prior written permission.
7. Australian Consumer Law
Nothing in this disclaimer excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Privacy Policy - the basics
The Woodcraft Gallery – Privacy Policy
Effective Date: 04-04-2026
Last Updated: 04-04-2026
At The Woodcraft Gallery, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, place an order, subscribe to updates, or otherwise interact with us.
1. Who We Are
The Woodcraft Gallery
/ ABN if desired]
1 Doepel St Bellingen
Email: woodcraftgallery85@gmail.com
Phone: 02 66551634
2. What Personal Information We Collect
We may collect personal information such as:
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your name
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email address
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phone number
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postal or delivery address
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billing details
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order and purchase information
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enquiry details
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marketing preferences
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any other information you provide to us directly
We may also collect certain non-identifying website usage information, including:
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IP address
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browser type
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device information
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pages visited
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time spent on the website
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referring website
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cookies and analytics information
3. How We Collect Personal Information
We may collect personal information when you:
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fill out a contact or enquiry form
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place an order through our website
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subscribe to our mailing list
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contact us by email, phone, or social media
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browse our website
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interact with our advertisements or marketing communications
4. Why We Collect Personal Information
We collect personal information to:
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respond to your enquiries
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process and fulfil orders
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provide customer service
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arrange delivery and shipping
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send order confirmations and updates
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improve our products, website, and customer experience
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send marketing communications where permitted by law
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comply with legal and regulatory obligations
5. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience, understand website traffic, and support website performance.
Cookies may help us:
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remember your preferences
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understand how visitors use our website
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improve website functionality
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measure advertising and marketing performance
You can usually disable cookies through your browser settings, although doing so may affect website functionality.
6. Direct Marketing
If you subscribe to our updates or otherwise consent, we may send you emails or other communications about products, promotions, events, or news.
You can opt out of marketing communications at any time by:
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clicking the unsubscribe link in our emails, or
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contacting us directly using the details above
Commercial electronic messages in Australia generally need consent, sender identification, and a functional unsubscribe facility.
7. Payment Information
Payments made through our website may be processed by third-party payment providers. We do not store full debit or credit card details on our own systems unless expressly stated.
Please refer to the relevant payment provider’s privacy policy for information about how they handle your payment details.
8. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to run our business, including to:
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website hosting providers
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e-commerce platform providers
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payment processors
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delivery and courier companies
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IT support providers
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email marketing providers
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professional advisers
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government, regulatory, or law enforcement bodies where required by law
We do not sell your personal information to third parties.
9. Overseas Disclosure
Some third-party service providers we use may store or process information overseas. Where this occurs, we take reasonable steps to work with reputable service providers and protect your information appropriately.
10. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
However, no online system or data transmission can be guaranteed to be completely secure. While we take care, we cannot guarantee the absolute security of information submitted through our website.
11. Access and Correction
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details listed above.
12. Complaints
If you have a complaint about how we handle your personal information, please contact us in writing using the contact details above.
Please provide enough detail for us to investigate your complaint properly. We will respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. OAIC guidance says an APP privacy policy should be clearly expressed and up to date, and should explain how personal information is managed.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations. The current version will always be published on this website.
The Woodcraft Gallery – Privacy Policy